Medical: How to Submit Medical Needs (Bills) to CHM

CHM's Member Assistance Department @ 1.800.791.6225

Remember: Denise is available to help with any questions you may have about this!

Submitting bills for a new incident:

The following instructions are for how to submit medical needs (bills) for a new incident to CHM.

Complete the initial submission of bills to CHM as soon as you have a total of $1,000 or more in bills...even if you are expecting more bills to come in and be submitted. You want this process to start as soon as possible to speed up the time to be reimbursed and it is super easy to "add on" additional bills to CHM as you receive them.

Important Reminder
CHM will only share needs (bills) that have been submitted to them within 6 months from the date of service.
You must submit your bills within 6 months to CHM for them to be covered by the plan and reimbursed!
Bills that are eligible for reimbursement by CHM but not submitted to CHM within 6 months cannot be reimbursed through your EBC HRA or by the Health Fund.

1. Make sure the bills you have are valid, complete itemized bills! Click to see what needs to be on an itemized bill.

2. Log on to your CHM Member Portal at https://portal.chministries.org/ If you are using your member portal for the first time, you can register here.

3. Once signed in, click on Sharing, Submit medical bills:

4. Follow the prompts and answer the questions as you go. Know that when selecting an option, the option you choose turns a different color and you need to press the green NEXT -> button.

5. You will need to choose the type of incident you are submitting bills for:

For the most part, Standard Incident, Maternity, and Accident are easy to choose from.
However, the Pre-Existing option may be a little confusing.
Only choose the Pre-Existing option if you are aware that CHM deemed your diagnosis as "Active" and only eligible for sharing through the Gold Schedule and the Prayer Page. (Ask Denise if you have a question about this!)
This means the vast majority of your bills will NOT be considered Pre-Existing and should go under the Standard Incident option.

6. When you get to the section for Uploading itemized bills, start entering the data for your first bill. Once you have that entered and uploaded, if you have more bills to submit, click on Save and add another bill and yo uwill be prompted to enter the data for the next bill. If you are done, click Save:I'm done adding bills.

7. You will be asked the following question:

Choose "No". This is not something we have the option to utilize as group members.

8. You will then proceed to the Sharing Request Summary page. Make sure all the data is correct and then you MUST click Next to complete your submission!!!9. You can now see the data you submitted in the View upload history and Recent Medical Bills pages in the Sharing menu:

Within 90 days you should receive in the maileither:

a check reimbursing you for your medical needs (bills)

a letter from CHM requesting more information.

Feel free to call CHM at 1.800.791.6225 to ask about the progress on your reimbursement!

Submitting Add On Itemized Bills

If you have already completed your initial submission of bills for an incident and need to "add on" additional bills for that incident, the process is the same as above, except you will choose Existing Incident: