Medical: How to Submit Medical Needs (Bills) to CHM

CHM's Member Assistance Department @ 1.800.791.6225

Remember:  Denise is available to help with any questions you may have about this!

Submitting bills for a new incident:

The following instructions are for how to submit medical needs (bills) for a new incident to CHM.  

Complete the initial submission of bills to CHM as soon as you have a total of $1,250 or more in bills...even if you are expecting more bills to come in and be submitted.  You want this process to start as soon as possible to speed up the time to be reimbursed and it is super easy to "add on" additional bills to CHM as you receive them. 

Important Reminder
CHM will only share needs (bills) that have been submitted to them within 6 months from the date of service. 
You must submit your bills within 6 months to CHM for them to be covered by the plan and reimbursed!
Bills that are eligible for reimbursement by CHM but not submitted to CHM within 6 months cannot be reimbursed through your EBC HRA or by the Health Fund.
1. Make sure the bills you have are valid, complete itemized bills!  Click to see what needs to be on an itemized bill.
2.  Log on to your CHM Member Portal at https://portal.chministries.org/ If you are using your member portal for the first time, you can register here.

3. Once signed in, click on "My Medical Bills" on the left side menu:    

  1. Click on "+ New Submission":

  2. Follow the prompts and answer the questions as you go. 
  • You will need to choose the type of incident you are submitting bills for:
    • Standard Incident,
    • Maternity
    • Accident
    • Pre-Existing
      • Only choose the Pre-Existing option if you are aware that CHM deemed your diagnosis as "Active" and only eligible for sharing through the Gold Schedule and the Prayer Page.  (Ask Denise if you have a question about this!). This is VERY RARE!
      • This means the vast majority of your bills will NOT be considered Pre-Existing and should be Standard Incidents

Within 90 days you should receive in the mail:

a check reimbursing you for your medical needs (bills),

a Personal Responsibility Letter,

OR

a letter from CHM requesting more information. 

Feel free to call CHM at 1.800.791.6225 to ask about the progress on your reimbursement!

Submitting Add On Itemized Bills

If you have already completed your initial submission of bills for an incident and need to "add on" additional bills for that incident...

1. Make sure the bills you have are valid, complete itemized bills!  Click to see what needs to be on an itemized bill.
2.  Log on to your CHM Member Portal at https://portal.chministries.org/ If you are using your member portal for the first time, you can register here.

3. Once signed in, click on "My Medical Bills" on the left side menu:    

  1. Find your existing incident in the Existing Incidents column and click "Add Bills":


  2. Follow the prompts and answer the questions as you go.