Medical: CHM's Personal Responsibilities

Overview of the Reimbursement Process

When CHM processes your 2023 medical bills, they will apply the first $1,000 to the Personal Responsibility (PR) and they will let you know that they have applied those funds to your PR by SENDING YOU A LETTER IN THE MAIL.  The letter will come about 45 days after you submit the bills to CHM.  As of now, you cannot see that the funds have been applied to your PR on the CHM member portal.

Once you receive that letter the mail, you will submit that letter and the medical bills to EGP for reimbursement from Austin Stone.

Here is an example of the letter from CHM:

How to: Setup Your EGP Account

To setup your EGP account:

• If you have never logged into EGP, you need to setup your account in order to be reimbursed.
• First, reach out to Denise and she will provide your login information.
• Once you have your login information, go here https://egpbpppt.lh1ondemand.com/Login.aspx
• Enter your personal member ID (looks like this...105830XXX) in the Existing Users Username box and hit next.

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• Setup your new password and security questions.

  Go to Accounts: Profile Summary

  

  • Verify that all of your information here is correct...especially your email. Update anything that is incorrect.
• Go to Accounts: Banking

• Add your checking account information (the one you want EGP to send reimbursements to).
• You will see the below pop up box...Please Read it! If you fail to confirm the deposited amount within 10 days, EGP will reimburse you by sending you a check in the mail rather than direct deposit.

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• Next you will be asked to select what account you want to activate this direct deposit for.
• Select all accounts dated for 2023 and beyond and complete.
• In a few days you see the transactions in your bank account from "ACH HOLD EMPLOYEE BENEFIT CONS CP ON ".

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• Log back into EGP and Activate your account:

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  • After you enter the amount that was deposited into your bank account, you should see the confirmation that your account was activated with EGP an you will be reimbursed through direct deposit:

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How to: Get Reimbursed for Your Personal Responsibility

To submit the bills to EGP to be reimbursed from the The Stone for the Personal Responsibility:

• If you have never logged into EGP, follow these steps to setup your account
• Gather digital images (jpeg or pdf) of the letter from CHM and each of the bills listed on the letter
• Log in to your EGP account at: https://egpbpppt.lh1ondemand.com/Login.aspx
• From the Home page, select I Want To: Reimburse Myself

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• This takes you to the Create Reimbursement page. Make sure the Pay From and Pay To are filled out like this and click Next.

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• Now on the Receipt/Documentation page, click Upload Valid Documentation and upload:
  • the Letter from CHM - FRONT AND BACK PAGES!

• Fill in the following details and Submit:

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• Verify everything on the Transaction Summary page is correct and check the box for "I have read, understand and agree to the Terms and Conditions"

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• Submit!
• You should receive reimbursement from EGP within three weeks!